Dolphin Radar FAQ - Get Your Questions Answered

Question 1

How do I create, log in, and manage my account on Dolphin Radar?

Accepted Answer

1. Sign Up & Log In – Create an account using your email, Google, or Apple ID and log in.
2. Add an Instagram Account – Enter the Instagram username you want to track.
3. Access Reports – Wait for the detection period to finish and view your report.

Question 2

How can I track someone's Instagram account?

Accepted Answer

It's simple! Just enter the Instagram username you want to track, and let Dolphin Radar handle the rest. Remember, we can only track public accounts; private Instagram profiles are beyond our reach.

Question 3

Is Dolphin Radar legal?

Accepted Answer

Absolutely. Dolphin Radar only collects public data from Instagram. We provide analytics while fully respecting user privacy.

Question 4

Do I need to provide my Instagram account details?

Accepted Answer

Not at all. You don't need to give us any information about your Instagram account. In fact, you can use Dolphin Radar even if you don't have an Instagram account.

Question 5

What kind of analytics will I receive?

Accepted Answer

Here’s a sample of the analytics. The data in the sample is consistent with what you’ll get in your final report.

Question 6

Does Dolphin Radar only provide monitoring for Instagram accounts?

Accepted Answer

Yes, it does. However, Dolphin Radar also has the "Discover Suspicious Accounts on 5 Platforms" feature. Dolphin Radar employs big data techniques to identify suspicious accounts related to the tracked Instagram account across Twitter, LinkedIn, Pinterest, TikTok, and Snapchat.

Please note, Dolphin Radar strictly respects user privacy and only uses publicly available data for this search. Thus, identified suspicious accounts are only "suspicious" and should be scrutinized.

Question 7

Will using DolphinRadar affect the security of my Instagram account?

Accepted Answer

Absolutely not. There's no need to provide your Instagram account details, ensuring your account remains completely secure and confidential. Additionally, DolphinRadar's services are in full compliance with Instagram's policies, providing services within these guidelines.

Question 8

How can I view reports from before I started tracking?

Accepted Answer

Dolphin Radar offers a historical report tracking feature, allowing you to backtrack up to 36 weeks of data from before you started tracking. This can be accessed by going to your Dashboard and selecting "Buy past reports".

Question 9

Why don’t I have a password with Apple ID login?

Accepted Answer

When you log in with Apple ID, no password is created. If you chose to hide your email address during this setup, you won’t be able to receive notification emails. To ensure notifications reach you, go to Dashboard > Settings and update your preferred email address for notifications.

Question 10

Does Dolphin Radar offer a free trial?

Accepted Answer

Initially, Dolphin Radar offered a free trial at the product’s launch, but this option has since been discontinued. For a comprehensive understanding of the services you’ll receive, you can view a sample of a real-time monitoring report by clicking here.

Question 11

How do I cancel my subscription?

Accepted Answer

To cancel your subscription, please follow these steps:
1. Go to the Dashboard and click on Settings in the top-right corner.
2. On the left side, select My Plan, find the subscription you want to cancel, and click Stop Subscription.

Question 12

Can I track multiple accounts?

Accepted Answer

At present, all DolphinRadar plans support tracking only one Instagram account. However, you can subscribe multiple times to track additional accounts.

Question 13

If I have multiple subscriptions, how do I manage my tracking slots?

Accepted Answer

If you have multiple subscriptions, you can add different Instagram accounts for tracking. However, please note that the same registered email cannot purchase multiple subscriptions to track the same Instagram account.

Question 14

Is it possible to get a refund?

Accepted Answer

At Dolphin Radar, we provide digital services that are non-refundable once a report is delivered to your dashboard. By making a purchase, you acknowledge and agree to this policy.

However, refunds may be granted in the following cases:

● Repeated Delivery Failure – If we fail to deliver your report at least 5 times, you may request a refund. Please contact our support team first, and if the issue persists, submit a refund request in writing within 7 days of your purchase.

● Product Not as Described – If the delivered report does not match the description on our website, you must provide clear evidence and contact our support team within 7 days of your purchase. Refunds will not be issued based on false expectations or misunderstandings.

Please note that delays in report generation do not qualify for a refund. If you experience any issues, our support team is available to assist you.

Question 15

What is AI Insights?

Accepted Answer

AI Insights is our latest feature designed to provide in-depth, actionable understanding of the individuals you track. By utilizing AI-powered analysis of activities such as posts and likes, AI Insights offers you a comprehensive view of the individual’s behavior and preferences.

Question 16

How does AI Insights enhance my tracking?

Accepted Answer

By using AI Insights, you gain deeper and more actionable understanding of the individuals you track. The longer the tracking period, the more data is collected, leading to more precise and valuable insights, helping you to make well-informed decisions based on the individual’s online activities.

Question 17

Is Dolphin Radar legal?

Accepted Answer

Absolutely. Dolphin Radar only collects public data from Instagram. We provide analytics while fully respecting user privacy.

Question 18

What aspects of analysis does AI Insight include?

Accepted Answer

AI Insight provides multifaceted analyses, including potential MBTI type analysis, relationship analysis, psychological analysis, geographical analysis, interest analysis, financial status analysis, unusual aspects analysis, conversation starter suggestions, and potential encounter locations.

Question 19

How often are AI Insights updated?

Accepted Answer

AI Insights are continuously updated as new data is collected. The accuracy and depth of the insights improve with longer tracking periods.

Question 20

What is the purpose of the Ties & Trails panel?

Accepted Answer

The Ties & Trails panel helps you track a specific Instagram user's activity, including total likes, follows, and other interactions over time. With continuously aggregated data, you gain insights into this user’s social habits and trends, allowing you to capture valuable behavioral patterns.

Question 21

How can I use the Ties & Trails panel to analyze someone’s activity?

Accepted Answer

In the Ties & Trails panel, you can view the total and evolving activity metrics of the tracked user. As tracking continues, this panel updates with the cumulative totals, giving you a full picture of the user’s activity trends and allowing you to monitor their behavior more closely.

Question 22

What's the use of "Downloadable Activity Reports in CSV"?

Accepted Answer

The activity reports displayed on your Dashboard highlight the most crucial and significant aspects of the tracked Instagram activities. By downloading the CSV file, you can delve into details not presented in the Dashboard report.

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How Can We Help?

Support Center

Instagram Resources

Support Center

How do I create, log in, and manage my account on Dolphin Radar?

How can I track someone's Instagram account?

Is Dolphin Radar legal?

Do I need to provide my Instagram account details?

What kind of analytics will I receive?

Does Dolphin Radar only provide monitoring for Instagram accounts?

Will using DolphinRadar affect the security of my Instagram account?

How can I view reports from before I started tracking?

General Inquiries

How do I create, log in, and manage my account on Dolphin Radar?

How can I track someone's Instagram account?

Is Dolphin Radar legal?

Do I need to provide my Instagram account details?

What kind of analytics will I receive?

Does Dolphin Radar only provide monitoring for Instagram accounts?

Will using DolphinRadar affect the security of my Instagram account?

How can I view reports from before I started tracking?

Account Settings

Billing and Payments

Features and Usage

Can't find your answer?

We want to answer all of your queries.Click here to submit your feedback, and we will contact you as soon as possible.